Cancellation & Refunds

Last updated: 26 October 2026

1. Your first month and the 14-day refund

• If you decide Site Secretary isn’t for you within 14 days of Mary going live, tell us (see section 4). We’ll refund the £50, less what Mary’s calls cost.
• “What Mary’s calls cost” means what the calls she has answered for you cost us to run: the phone line and the call-answering time. We work it out from the calls on your account and show you the figure before we refund. There’s no mark-up and no extra fee.
• We refund to the card you paid with.
• After 14 days the first month carries on as normal. If you don’t want to go on, you don’t need to do anything: we only carry on if you tell us you’d like to.

2. After the first month

• Monthly (£90): month to month, with no long contract. Cancel any time. Mary keeps answering to the end of the month you’ve paid for, and you won’t be charged for the next one. For example: your month runs from 1 to 30 September and you cancel on 10 September. Mary keeps answering until 30 September, and you’re not charged for October. If you’d like Mary switched off straight away, we can do that; the month you’re in still counts as paid for.
• Yearly (£900, or £800 on the founders’ offer, which our first 10 customers keep for as long as they stay on the yearly plan): covers 12 months from the day you pay. If you cancel, it won’t renew. If you’re on the founders’ offer and you cancel or your plan lapses, you keep the £800 price if you come back within 30 days; after that, the standard price applies. If you need to leave early, talk to us and we’ll agree a fair refund for the months you haven’t used.
• Add-ons: monthly add-ons can be cancelled the same way as your monthly plan. If you’ve asked us to build a website and want to cancel, talk to us and we’ll agree a fair outcome based on the work done.

3. If something goes wrong on our side

If Mary doesn’t do what we said she would and we can’t put it right, contact us and we’ll agree a fair way to sort it.

4. How to cancel or ask for your refund

Email support@sitesecretary.uk, use our contact form, or reply to any email from us. Tell us your business name, and whether you’re cancelling or asking for the 14-day refund. We’ll confirm in writing, so keep that email. Nobody will ring you to talk you out of it.

5. After you cancel

• At the end of your paid period, we switch off Mary, call answering on your Site Secretary line and any texts we send for you.
• Before then, ask us for a copy of your contacts and call notes, and we’ll help.
• We delete your data as set out in our Privacy Policy.

6. Card disputes

Please talk to us before raising a dispute with your bank. Most things can be sorted quickly.

7. Consumers

Site Secretary is for businesses. If you buy as a consumer, your legal rights aren’t affected by this policy.

8. Changes

If we change this policy, the date at the top changes. Anything we’ve already confirmed to you in writing stays as confirmed.

Site Secretary Ltd, a company registered in Scotland (company number SC906455), registered office 3F Camphill Court, Paisley, Renfrewshire, PA2 6BU, United Kingdom.