Terms of Service

Last updated: 26 October 2026

By paying for Site Secretary, or by accepting these terms on an order form, you agree to them. Please read them with our Cancellation & Refund Policy and Privacy Policy.

1. Who we are and who you are

• “We”, “us”, “Site Secretary”: Site Secretary Ltd, a company registered in Scotland (company number SC906455), registered office 3F Camphill Court, Paisley, Renfrewshire, PA2 6BU, United Kingdom.
• “You”: the trade business, or the individual trader, buying Site Secretary for your business.

2. What you get

Mary, your AI receptionist, who:

• answers the calls you divert to her, in your business name;
• finds out what each caller wants and takes their details;
• sends you the details of the jobs she takes, with emergencies marked URGENT; and
• takes messages.

Premium plan (call sorting): on the Premium plan, Mary also screens and triages every call. She puts real customers through to you, lets the VIP numbers you give us ring straight through to you, and filters out time-wasters and sales calls.

Included in every plan: your own phone line and missed-call text-back (if a call is missed, the caller gets a text from your business straight away).

Ask first: add-ons we mark “ask first” aren’t part of what you’re paying for until we tell you in writing that they’re live for your business.

Add-ons: extras such as a website, messaging, booking, a second line or ads management can be added at the prices shown on our prices page or agreed with you in writing.

We may improve or rename features as we go, as long as you still get what you paid for.

3. Prices and payment

• Your first month starts on the day Mary goes live for your business, not the day you pay.
• Before your first month ends, we ask if you’d like to carry on. If you don’t tell us you’d like to carry on, we pause Mary at the end of the first month and don’t charge you again.
• If you carry on monthly, it runs month to month until you cancel. Yearly plans cover 12 months from the day you pay.
• Prices are in pounds sterling and shown without VAT. We’re not VAT-registered yet, so there’s no VAT to add. If that changes, VAT would be added on top and we’d tell you first.
• Card payments are taken by our payment provider.
• If your call volume is regularly very high, we’ll talk to you before anything changes.
• We’ll give you reasonable notice of any price change. A yearly plan you’ve already paid for keeps its price for that year.
• Founders’ offer: if you’re one of our first 10 customers, you pay £800 a year for as long as you stay on the yearly plan. That price holds while your yearly plan renews without a break. If your yearly plan lapses or you cancel, you keep the £800 price as long as you come back within 30 days. After 30 days, the standard price applies. If you move to monthly, you pay the monthly price while you’re on monthly.

4. The 14-day refund on your first month

Not for you? Tell us within 14 days and we refund the £50, less what Mary's calls cost. The 14 days start on the day Mary goes live. “What Mary’s calls cost” means what the calls she has answered for you cost us to run (the phone line and the call-answering time), with no mark-up. The details are in our Cancellation & Refund Policy.

5. What we need from you

1. Accurate business details, and the access we need to set Mary up (for example your call divert and how you’d like jobs sent to you).
2. Use Site Secretary only for lawful business purposes. No spam, scams or unlawful marketing.
3. Have permission to text or call the people we contact for your business, and honour every STOP or opt-out.
4. Follow data protection law for your customers’ details. For your customers’ data, you’re the controller and we’re the processor.
5. Don’t copy, resell or misuse our systems.

6. Calls, recording and AI

• Calls may be recorded and written up. Recordings and notes are kept as set out in our Privacy Policy. We’ll help you let your callers know, for example with a line in your greeting.
• Mary is an AI. She can occasionally get something wrong, so check the details she sends you before you act on anything important.
• Results depend on many things outside our control, so we can’t promise a set number of jobs or calls.

7. Service and support

We work to keep Mary answering. Phone networks, internet providers or our suppliers can occasionally have outages we can’t control. If something stops working, tell us and we’ll fix what’s ours to fix as quickly as we can.

8. Cancelling

Monthly plans are month to month, with no long contract. Cancel any time, as set out in our Cancellation & Refund Policy.

9. Suspension

We may pause or end the service if fees go unpaid after a reminder; if you seriously or repeatedly break these terms; or if carrying on would break the law or a supplier’s rules.

10. Ownership and confidentiality

• You own your business content and your customers’ data.
• We own our templates, scripts and systems.
• We each keep the other’s business information private, unless the law requires otherwise.

11. Liability

• Nothing here limits liability that the law doesn’t allow us to limit (for example death or personal injury caused by negligence, or fraud).
• Otherwise, we aren’t liable for lost profit, lost jobs or indirect loss.
• Our total liability in any 12 months is limited to what you paid us in those 12 months.

12. Consumers

Site Secretary is for businesses. If you buy as a consumer, your legal rights aren’t affected by these terms.

13. Law

These terms are governed by the law of Scotland, and the Scottish courts have jurisdiction.

14. General

• These terms, your order confirmation, the Cancellation & Refund Policy and the Privacy Policy are the whole agreement.
• If one part is unenforceable, the rest still applies.
• Contact us at support@sitesecretary.uk, on 07488 898019, or through our contact form.